SanidSanid

Terms & Conditions

Last updated: August 2026

Welcome to Sanid.

These Terms & Conditions govern your access to and use of the Sanid application and related services for merchants on the Salla and Zid platforms.

By installing or using Sanid, you agree to these Terms & Conditions.

1. Service Description

Sanid is an AI sales assistant that syncs store catalog and policy data, provides a storefront chat widget, and offers a merchant dashboard for configuration and analytics.

Sanid is available to merchants via the Salla App Store and the Zid App Market. Features may vary by plan and by host platform capabilities.

2. Eligibility and Accounts

To use Sanid you must:

  • Operate a store on Salla or Zid (or both).
  • Have authority to install apps and grant the permissions Sanid requests on that platform.
  • Provide accurate account and contact information.
  • Keep login credentials and embedded session access secure.

3. Installation and Permissions

When you install Sanid from the Salla App Store or Zid App Market, you authorize Sanid to access store data required to operate the service (such as products, categories, orders, and settings), subject to the permissions you grant on the host platform.

You may uninstall Sanid at any time through your platform's app management tools. Uninstalling may end access to the service and trigger data retention rules described in our Privacy Policy.

4. Subscriptions and Billing

Paid plans and trials are billed through your host platform's app market (Salla App Store or Zid App Market), according to that platform's billing rules.

Plan entitlements (including AI quotas and feature access) are enforced by Sanid based on your active subscription. Refunds, cancellations, and tax handling follow the policies of the billing platform where you purchased.

5. Acceptable Use

You agree not to:

  • Use Sanid for unlawful, fraudulent, or harmful purposes.
  • Attempt to reverse engineer, disrupt, or overload the service.
  • Submit content that infringes third-party rights or violates applicable law.
  • Misrepresent your identity or store affiliation.
  • Use the AI assistant to generate prohibited or abusive content directed at customers.

6. Intellectual Property

Sanid owns the application software, branding, and documentation, except for merchant store content and data you provide.

You retain ownership of your store catalog, policies, and knowledge base content. You grant Sanid a limited license to process that content solely to provide the service.

7. Disclaimers

AI responses are generated automatically and may occasionally be incomplete or inaccurate. Merchants remain responsible for verifying critical product, pricing, and policy information presented to customers.

The service is provided on an "as available" basis. We do not warrant uninterrupted operation of third-party platforms (Salla or Zid) or AI providers.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Sanid is not liable for indirect, incidental, or consequential damages arising from use of the service, including lost sales or data issues caused by host platform outages.

Nothing in these terms limits liability that cannot be limited under Saudi Arabian law.

9. Suspension and Termination

We may suspend or terminate access if you breach these terms, if required by law, or if your host platform revokes the app installation or billing relationship.

You may stop using Sanid by uninstalling the app from Salla or Zid.

10. Changes to These Terms

We may update these Terms & Conditions from time to time. The updated version will be published with a revised last-updated date.

Continued use of Sanid after changes are published constitutes acceptance of the updated terms.

11. Contact

For questions about these Terms & Conditions, contact us through the channels listed on the support page or landing page.

These terms are a product draft for dual-platform disclosure; formal legal review may apply before public launch.