SanidSanid

Privacy Policy

Last updated: August 2026

Welcome to Sanid.

At Sanid, we are committed to protecting the privacy of our users and maintaining the confidentiality of data processed through our services. We strive to apply security best practices in line with Saudi Arabia's Personal Data Protection Law (PDPL) and related regulations.

By using the Sanid application, you agree to this Privacy Policy.

1. Who We Are

Sanid is an intelligent sales assistant for Salla and Zid platform stores, designed to help merchants improve the shopping experience and increase sales by:

  • Answering customer inquiries.
  • Suggesting relevant products.
  • Assisting during the purchase process.
  • Tracking orders.
  • Responding to questions about store policies.
  • Providing a smart shopping experience around the clock.

2. Data We Collect

The application may collect and process the following data depending on how the service is used.

Merchant Data

  • Store name.
  • Store owner name.
  • Email address.
  • Platform store identifier (Salla or Zid).
  • Application settings.
  • AI assistant settings.
  • Subscription data.
  • Sync logs.

Store Data

After the merchant grants the required permissions through the Salla or Zid platform, the following may be synchronized:

  • Products.
  • Categories.
  • Prices.
  • Product images.
  • Inventory.
  • Variants.
  • Offers and discounts.
  • Coupons.
  • Shipping, return, and payment policies.
  • Any content the merchant adds to the knowledge base.

Conversation Data

When customers use the AI assistant, the following may be stored:

  • Sent messages.
  • Received messages.
  • Conversation timestamps.
  • Products displayed.
  • Actions taken during the conversation, such as adding a product to the cart, applying a coupon, or tracking an order.

Technical Data

We may collect certain technical data such as:

  • IP address.
  • Device type.
  • Browser type.
  • Operating system.
  • Error logs.
  • Performance data.

This data is used to improve service quality and protect the system.

3. How We Use Data

We use data for the following purposes:

  • Operating Sanid services.
  • Providing accurate answers using artificial intelligence.
  • Suggesting relevant products to customers.
  • Improving the shopping experience.
  • Executing add-to-cart operations.
  • Tracking orders.
  • Suggesting relevant coupons and offers.
  • Improving application performance.
  • Analyzing service usage.
  • Detecting failures and security issues.
  • Developing existing features and adding new ones.

4. Use of Artificial Intelligence

Sanid relies on artificial intelligence models to answer customer inquiries.

Messages sent to the AI assistant may be processed by our approved AI service providers solely to deliver the requested response.

Store data and customer data are not used to train the AI providers' own models.

5. Data Sharing

We do not sell, rent, or trade user data.

Data may be shared when necessary with:

  • The Salla platform to enable the required integration for Salla merchants.
  • The Zid platform to enable the required integration for Zid merchants.
  • AI service providers.
  • Hosting and database service providers.
  • Performance analytics service providers.
  • Government or judicial authorities when required by law or legal order.

6. Subprocessors

We may rely on external service providers to operate parts of the service, such as:

  • Hosting services.
  • Databases.
  • Artificial intelligence services.
  • Performance monitoring services.
  • Email delivery services.

No service provider receives data beyond what is necessary to deliver their assigned service, and they are required to implement appropriate security measures to protect the data.

7. Data Protection

We apply a range of security measures to protect data, including:

  • Encrypting communications using HTTPS.
  • Encrypting sensitive data.
  • Access control and permissions management.
  • Security event logging.
  • Regular backups.
  • Ongoing review of security procedures.

Despite taking all appropriate measures, absolute security cannot be guaranteed for any internet-connected system.

8. Cross-Border Data Transfers

Some data may be processed or stored in data centers located outside Saudi Arabia by the service providers we rely on.

In all cases, we select providers that adhere to appropriate security standards and take the necessary measures to protect data in accordance with applicable laws and regulations.

9. Data Retention

We retain data for as long as the merchant account is active or as long as necessary to provide the service or fulfill legal obligations.

When an account is terminated, data is deleted or anonymized within a reasonable period, unless retention is required by law or to protect legal rights.

10. Data Subject Rights

Under applicable laws, data subjects have the right to:

  • Know what data is being processed.
  • Request access to their data.
  • Request correction of inaccurate data.
  • Request updates to their data.
  • Request deletion of their data where legally permitted.
  • Request a copy of their data.
  • Object to certain types of processing where the law allows.

All requests will be handled within a reasonable timeframe and in accordance with applicable laws.

11. Data Processing on Behalf of the Merchant

Sanid acts as a Data Processor with respect to data provided by the merchant within the application, while the merchant is the Data Controller.

Sanid's role is limited to processing data to the extent necessary to deliver the agreed services. Store data and customer data are not used for marketing purposes or to train AI models.

12. Merchant Responsibilities

The merchant agrees to:

  • Ensure they have the legal authority to process their customers' data.
  • Obtain any legally required consents.
  • Not submit any content that violates applicable laws.
  • Not use the application for unlawful activities.
  • Keep their account login credentials confidential.

13. Cookies

The application may use cookies or similar technologies to:

  • Improve the user experience.
  • Save session settings.
  • Remember user preferences.
  • Analyze performance.
  • Protect the service from misuse.

Users can control cookies through their browser settings.

14. Third-Party Services

The application may rely on third-party services to operate, including but not limited to:

  • The Salla platform.
  • The Zid platform.
  • Hosting service providers.
  • Database providers.
  • Artificial intelligence service providers.
  • Email service providers.
  • Analytics service providers.

Use of these services is subject to their respective privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect technical developments or regulatory requirements.

Any update will be published within the application with an updated last-modified date. Continued use of the service after changes are published constitutes acceptance of the updated policy.

16. Contact Us

If you have any questions or requests regarding this Privacy Policy or data processing, you can contact us through the official channels shown in the application or on the support page.

We will respond to your inquiries as soon as possible.